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| Titre : | ‘Hello, how can I help you?’ Greeting jobs and their professional skills and practices (2012) |
| Auteurs : | Jean-Paul Cadet ; Valérie Gosseaume ; Samira Mahlaoui ; Frédéric Séchaud |
| Type de document : | Article : document électronique |
| Dans : | Training and employment (n° 98, March-April 2012) |
| Article en page(s) : | 4 p. |
| Langues: | Anglais |
| Catégories : |
Affiliation Céreq Céreq - DTEP ; Céreq - Centre associé de NantesThésaurus CEREQ RELATION DE SERVICE ; AGENT D'ACCUEIL ; ANALYSE DU TRAVAIL ; METHODE ETED ; SAVOIR PROFESSIONNEL ; FRANCEN° de Fiche programme 22 |
| Résumé : | Greeting jobs require an extensive set of professional skills and practices. Over and above the wide range of jobs involved, the most obvious aspect of this skill set is the relational component. It also has a less visible aspect, namely self-organisation and the ability to ‘go fishing for information’. However, a number of current developments may well be preventing workers from making full use of the skills they have acquired. |
| Document Céreq : | Oui |
| n° fiche programme : | 22 |
| En ligne : | https://www.cereq.fr/en/hello-how-can-i-help-you-greeting-jobs-and-their-professional-skills-and-practices |
Documents numériques (1)
 trai98.pdf Adobe Acrobat PDF |
