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| Titre : | Which Way to High Performance? Comparing Performance Effects of High-Performance Work System Components in Small- to Medium-Sized Establishments (2021) |
| Auteurs : | Jeffrey B. Arthur ; Andrew O. Herdman ; Jaewan Yang |
| Type de document : | Article : texte imprimé |
| Dans : | Industrial and labor relations review - ILR review (vol. 74, n° 2, March 2021) |
| Article en page(s) : | pp. 352–387 |
| Langues: | Anglais |
| Catégories : |
Thésaurus CEREQ PME-PMI ; PERFORMANCE ; PRATIQUE DE GRH ; HOTELLERIE-RESTAURATION ; METIER DE L'HOTELLERIE-RESTAURATION ; ETATS UNIS |
| Résumé : | The authors examine variation in firm choices to invest in HR practices. They identify three approaches: investments in high-involvement programs (such as employee participation and teams); in high-commitment practices (such as internal promotions and job security); and in ability-enhancing selection and training programs. The authors test the performance effect of these choices in a sample of 165 small- and medium-sized hotel establishments (SMEs). They also consider how job-level differences in skill requirements and customer contact affect the relative effectiveness of these three groups of high-performance work practices. Consistent with the authors’ predictions, findings show that, on average, the group of high-commitment practices has the strongest relationship with SME performance. However, the performance effect of high-involvement practices is significantly stronger for front desk jobs compared to housekeeping jobs. |
| Document Céreq : | Non |
| En ligne : | https://doi.org/10.1177/0019793919893668 |
