|
Résumé :
|
This report investigates the relationship between the use of information and communications technologies (ICTs) at the workplace, work organisation, skills and training, in a context of value chain restructuring (VCR). ICTs are examined in two groups: those that are generic in the value chain, such as supply chain management, workflow management technologies and call centres technologies; and more mixed ICTs. Even if networks evolve in many different directions in the context of VCR (centralisation, decentralisation, mutual dependence or no evolution), centralisation is the most frequent outcome. ICTs often enable outsourcing by contributing to the quasi-integration of the new business partner. Control is obtained through the application of standards, reinforcing the dominance of the unit that generates standards. This is why standardisation generally comes before and enables outsourcing. Standardisation and increases in work control constitute the main organisational dimensions of technological changes. Their impact on job content and working conditions varies according to the role played by management and may involve both deskilling and upskilling, reflected in polarisation in the division of labour and the emergence of new jobs and occupations. (4ème de couv.)
|
Accueil
