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| Titre : | Developing a Scale to Measure Kindness in the Workplace Based on Empathy, Inclusivity, and Recognition of Effort (2024) |
| Auteurs : | Steve Ordener ; Silvester Ivanaj ; Olivier Mesly |
| Type de document : | Article : document électronique |
| Dans : | Revue de gestion des ressources humaines (n° 130, octobre-novembre-décembre 2023) |
| Article en page(s) : | pp. 51-72 |
| Langues: | Anglais |
| Catégories : |
Thésaurus CEREQ COMPORTEMENT ; EVALUATION ; METHODOLOGIE D'ENQUETE ; FRANCE |
| Résumé : | The present research, centered around the tenets of data percolation methodology and the Churchill paradigm, aimed to create and validate a scale tailored to measure the construct of kindness in the workplace (KIW), extending beyond simply quantifying acts randomly. We undertook a comprehensive literature review, coupled with expert discussions, to decide on the elements that determine KIW. We then collected the feedback from a diverse group of professionals to test the proposed, emerging model. The result is a multidimensional instrument that captures the three core components of KIW: empathy, inclusivity, and recognition of effort. This tool enhances the existing theoretical discourse on positive workplace behaviors and provides organizations with a metric to evaluate human performance, laying the foundation for custom interventions, and cross-cultural comparisons and industry benchmarks. |
| Document Céreq : | Non |
| En ligne : | https://doi.org/10.3917/grhu.130.0051 |
