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Article : texte imprimé
This article explores the concept of occupational community in an attempt to discover whether it provides a useful analytical tool for understanding work experience in face-to-face service occupations.The conceptual components of occupational co[...]
Article : texte imprimé
This article discusses the way in which emotion rules are learned by service workers through an ethnographic study of employees in a chain of public houses. It reviews the findings of recent research based on studies of large firms in the servic[...]
