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Article : texte imprimé
Much of the current literature on service work has focused on front-line, customerfacing jobs. Research and theory suggest that while the way in which this work is organized is to a significant degree underpinned by rationalization, there is als[...]
Article : texte imprimé
There is an important literature suggesting that the consumer has become a key focus of identity and figure of authority in contemporary society. Within this literature, however, there is little consideration of the role that the identification [...]
