Accueil
| Titre : | Work, employment and society, vol. 27, n° 5 - October 2013 |
| Type de document : | Bulletin : document électronique |
| Paru le : | 01/10/2013 |
| Année de publication : | 2013 |
| Langues: | Français |
| Catégories : |
Thésaurus CEREQ EMOTION |
| Note de contenu : |
On the front line with service workers
Bob Carter, Andy Danford, Debra Howcroft, Helen Richardson, Andrew Smith, and Phil Taylor ‘Stressed out of my box’: employee experience of lean working and occupational ill-health in clerical work in the UK public sector pp. 747-767, Marek Korczynski and Claire Evans Customer abuse to service workers: an analysis of its social creation within the service economy pp.768-784, Cynthia J Cranford and Diana Miller Emotion management from the client’s perspective: the case of personal home care pp. 785-801, Jennifer Craft Morgan, Janette Dill, and Arne L Kalleberg The quality of healthcare jobs: can intrinsic rewards compensate for low extrinsic rewards? pp. 802-822 Niels Beerepoot and Mitch Hendriks Employability of offshore service sector workers in the Philippines: opportunities for upward labour mobility or dead-end jobs? pp. 823-841, Articles Valeria Pulignano and Paul Stewart Firm-level restructuring and union strategies in Europe: local union responses in Ireland, Italy and the Netherlands pp. 842-859, Young-Mi Kim Diverging top and converging bottom: labour flexibilization and changes in career mobility in the USA pp. 860-879, Research note Yee Wei (Carol) Au and Abigail Marks Why are social scientists still reluctant to embrace email as data? An ethnographic examination of interactions within virtual teams pp. 880-890 |
| Document Céreq : | Non |
| En ligne : | http://wes.sagepub.com/content/27/5.toc |
