Article : document électronique

Effects of Moderating Factors on Foodservice Employees’ Perception of Emotional Labor and Propensity to Leave the Workplace

Mark M. Gultek ; Tufan Tiglioglu ; Ilhan Demirer |

Dans Journal of Human Resources Management and Labor Studies (Volume 6, Issue 2, December 2018)

Emotional labor, generally defined as the act of expressing organizationally-desired emotions in the workplace during service interactions, has been the center of many studies exploring the impact of this phenomenon on employees. Mainstream rese[...]

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