Article : document électronique

Deskilling emotional labour : evidence from department store retail

Peter Ikeler |

Dans Work, employment and society (vol. 30, n° 6, December 2016)

How have the skills of service jobs changed? Have they undergone deskilling, upgrading or some contingent or compensatory development? This study examines these questions as they pertain to frontline sales work in US department stores. It begins[...]

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