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The crisis of civil service trade unionism: a case study of call centre development in a civil service agency

Michael Fisher |

Dans Work, employment and society (vol. 18, n° 1, March 2004)

This article examines why and how management in a British civil service agency have sought to respond to the Modernising Governmentagenda of the present Labour government, by seeking to apply Taylorist principles of work organization to a comple[...]

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