Article : texte imprimé

You don't know what you've got till it's one : re-contextualising the origins, development ad impact of the call center.

Vaughan Ellis ; Phil Taylor |

Dans New Technology, Work and Employment (vol. 21 - n° 2, july 2006)

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Article : texte imprimé

A unique working environment: health, sickness and absence management in UK call centres

Phil Taylor ; Chris Baldry ; Peter Bain ; Vaughan Ellis |

Dans Work, employment and society (vol. 17, n° 3, September 2003)

This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety[...]

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