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Article : texte imprimé
Article : texte imprimé
Colette Fagan, dir. ; Irena Grugulis, dir. ; Mark Smith, dir. ; Kevin Ward, dir. ; Sharon C. Bolton ; Maeve Houlihan ; Jeff Hyman ; Dora Scholarios ; Chris Baldry ; Linda Glover ; Mike Noon ; Bill Martin ; Deborah Dean |6 articles : - Colette Fagan, Irena Grugulis, Mark Smith, Kevin Ward, Introduction: the WES 2004 Conference selected papers - Sharon C. Bolton, Maeve Houlihan, The (mis)representation of customer service - Jeff Hyman, Dora Scholarios, Chris [...]
Article : texte imprimé
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety[...]
