Article : texte imprimé

Customer violence and employee health and safety

Carol Boyd |

Dans Work, employment and society (vol. 16, n° 1, March 2002)

This paper seeks to extend current perspectives on occupational health and safety (OHS) by integrating `emotional labour' into OHS debates. We focus on the growing incidence of customer violence in the airline and railway industries and how this[...]

Plus d'information...

En ligne

---

1 (1 - 1 / 1) Par page : 25 50 100 200