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| Titre : | Workplace incivilities : the role of interest conflicts, social closure and organizational chaos (2009) |
| Auteurs : | Vincent J. Roscigno ; Randy Hodson ; Steven H. Lopez |
| Type de document : | Article : texte imprimé |
| Dans : | Work, employment and society (vol. 23, n° 4, December 2009) |
| Article en page(s) : | pp. 747-773 |
| Langues: | Anglais |
| Catégories : |
Thésaurus CEREQ COMPORTEMENT ; HARCELEMENT PROFESSIONNEL ; ETATS UNIS |
| Résumé : | Workplace incivility — that is, negative relational dimensions of employment with consequences for worker integrity and dignity — affects millions every year. In this article, the ‘organizational misbehaviour’ and ‘workplace chaos’ literatures offer building blocks for a conception wherein workplace incivility is viewed as emanating from the joint and sometimes interconnected influence of organizational processes and status-based social closure. The resulting multi-method analyses draw on coded information on incivility, organizational context, and relational and status dynamics from a large population of organizational ethnographies (N=204). Analyses reveal that all forms of incivility except sexual harassment are rooted in organizational chaos. Qualitative re-immersion into these ethnographic accounts provides further insights into how conflicts endemic to paid employment and broader social closure projects surrounding class, race, and gender play a role as well, albeit often in distinct ways. |
| Document Céreq : | Non |
| En ligne : | https://doi.org/10.1177/0950017009344875 |
