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Article : texte imprimé
Article : texte imprimé
In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the future of UK employment. This article challenges the widely-held assumption that offshoring voice services is a seamless unde[...]
Article : texte imprimé
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety concerns, assess the responses of employers and the Health and Safety[...]
Article : texte imprimé
Article : texte imprimé
Phil Taylor ; Gareth Mulvey ; Jeff Hyman ; Peter Bain |Despite the integration of telephone and VDU technologies, call centres are not uniform in terms of work organization. It is suggested that diversity can best be understood by reference to a range of quantitative and qualitative characteristics.[...]
