Article : document électronique

The degradation of work and the end of the skilled emotion worker at Aer Lingus

Caitriona Curley ; Tony Royle |

Dans Work, employment and society (vol. 27, n° 1, February 2013)

The article focuses on emotional labour and self-identity at the Irish-owned Aer Lingus airline from 1998 to 2008. It has been suggested that emotional labour is likely to be an increasingly important feature of frontline service jobs. However, [...]

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